The quick answer is: everyone. Having a role that’s high in your organisation’s hierarchy doesn’t mean you don’t need to collaborate, but it does affect how that collaboration works – our needs, priorities and methods.

Then again, we don’t just collaborate with people on our own level. Collaboration has to cross boundaries and businesses seamlessly – trying to work out what technology your clients or those in your meetings are using beforehand shouldn’t be an issue, you should be able to focus on the meeting itself.

So which one of these users are you?

Office-based information employee
This means you want to shift from thinking about how you use collaboration solutions to getting on with it: saving time, boosting productivity, simplifying your day-to-day process.

You are:

  • Office-based;
  • Likely to handle your meetings in person – or occasionally web conferencing;
  • Dabbling in instant message, have a barrage of emails, use your phone;
  • Using a smartphone to keep in touch on the go;
  • Mostly collaborating locally. We can help.

Remote Worker
According to Forrester, 56% of employees regularly work outside the office. Keeping on track means being connected 24/7.

You are:

  • Using a home office as your ‘primary’ location;
  • Travelling all over;
  • Spending a lot more time in meetings;
  • Interacting with people in multiple locations at the same time;
  • Having to access information quickly while juggling other technology. Cut out the hard work.

Business Executive
Executives have to be everywhere – and sometimes everyone – at once. Balancing competing tasks while creating consistency within the business, top-down, is tricky.

You are:

  • Spending the majority of your busy work day in meetings;
  • Keen on video over voice calls;
  • Using a different device for different tasks throughout the day;
  • Constantly on call and needing collaboration now – regardless of what tech is in your hands and where you find yourself. Find an easier way.

Flexible Worker
62% of employees work in multiple locations throughout the week, spending most of their day on the go. This could be a a requirement of your job or just a lifestyle choice.

You are:

  • Spending most of the day on the go;
  • Using co-working spaces to keep on top of email;
  • Handling your communications in real time throughout the day;
  • Using tools that allow interactive collaboration. We’ve got the perfect supplement.

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Hotel Room of the Future

This image may look a bit like sci-fi, but actually it is the ”hotel room of the future” model that’s been dreamed up in Spain by the SerranoBrothers design studio in conjunction with the Instituto Tecnologico Hotelero. As well as recognisable gadgets like audio equipment, tablets and touch-sensitive screens, the design boasts walls that actually talk back to you.

This isn’t just a gimmick though: the walls can check your appointments for the day and provide you with information.

Perhaps most interesting is the “stretched fabric covering” on the walls. Helping to make the room even more interactive, the fabric enables the wall to open or close, depending on whether you want to access the wardrobe, minibar, or window.

The SerranoBrothers design team says:

“When implementing this project in an actual space, we will most definitely filter some of the technology we’ve exhibited in order to avoid being excessive and to provide a more manageable experience to the user. One that isn’t so overwhelming.”

Find out more about the Serrano Brothers. Would you want your hotel stay to be this high-tech?

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IT Directors' Forum

The IT Directors’ Forum is a senior level event specifically designed to address the increasing needs and demands of senior IT decision-makers. The event takes place on the Aurora, boarding at Southampton, and is a unique experience in the conference world.

The event helps shape delegates upcoming strategies by offering a blend of highly interactive conference sessions, senior level face-to-face meetings with innovative solution providers and extensive networking opportunities with other delegates both formally and informally.

This conference aims to give senior IT professionals access to new ideas, solutions and innovations to help take their departments and companies forward. With new case studies and innovative thinking, this is a must-attend event for every IT Director. Steljes will be discussing SMART visual collaboration solutions with delegates at the IT Directors’ Forum.

Keynote and seminar sessions give a high-level view of the IT industry, offering predictions and insights to help delegates form their future IT strategies. The interactive workshops and discussion groups drill down into specific issues, allowing delegates to share their collective experiences and to learn how their peers are dealing with similar situations.

Learn from industry experts and learn from other IT Directors, build a network of peers facing your challenges and discover new technologies and money saving strategies.

Discover the Keynotes for the Spring event here.

Not sure it’s for you?

Why Chris Weston, Divisional Head of IT at Interserve attends:

I am attending the IT Directors’ Forum again this year as I find the intense and highly organised nature of the event ensures that I am guaranteed to learn several things that help me in my work over the next 12 months. These can be management techniques from speakers, new products and services from suppliers or ‘war stories’ from the other delegates. The value of the opportunity to meet people in similar roles and catch up with old acquaintances must not be underestimated!

Find the IT Directors’ Forum on Twitter @ITDF and join in the conversation with the #ITDF hashtag!

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We’ve heard a lot about Google Glass lately. With the technology potentially hitting the streets as early as next year, most of us are still not sure what we’re seeing. Google’s Youtube videos are promising a lot – how does Google Glass work though? Can it really live up to expectations?

Have a look at this explanation and let us know what you think:

How Google Glass works

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Patrick Stewart-Blacker: Workspace Technology Specialist, SB Solutions

Patrick Stewart-Blacker on collaborationAn article on collaboration for www.cbsmedia.biz

In a time where collaboration is the focus of every industry article, event, key note and board level agenda all whilst a graveyard of technologies from before sits dominating its backdrop, what are our chances of delivering on the essence of collaboration when most of us need to reach for a dictionary when we’re asked to define it?

When asked to present at Wainhouse Amsterdam Summit in January 2013, I wanted to use an analogy that would challenge the current thinking and be memorable enough to stick in the minds of the audience. Using a tank would not always be the first choice, but works on so many different levels: people expect a tank to be designed around armour or the manoeuvrability, but in fact the key component is the projectile and everything is designed around delivering it to the target.

In business this translates to understanding the workflow and existing processes, and layering the architecture and technology solutions on top of this, rather than just pushing an ill-conceived solution on to an unsuspecting client or workforce.

“Is the essence of collaboration really destined to meet the cry businesses are hearing all over – do more with less?”

Recessions have a habit of galvanizing innovation; this is a result of businesses being challenged to continue to move forwards with reduced spending ability. The challenge is to design the correct solution that delivers with the minimum training and disruption to people’s existing workflow. We have found that the key to this is a well considered and executed Proof of Concept, which if done well will ensure the maximum impact to the user, and a greater return on investment for the management. This is where a great deal of current thinking on solution implementation falls down.

Collaboration is about a change of ethos and working practices rather than about adding new technology into the workflow. The ever-lurking graveyard of technology looms over any technology implementation like the Grim Reaper with his scythe, and is never far from the surface in the minds of the decision-makers in a business. Defining what collaboration is and the challenges it presents to the workspace design world is dividing opinion. It is also creating splintered interpretations of the client’s requirements.

This in turn weakens the focus of the solution and increases the likelihood that the space will be a “white elephant”. Our approach to this challenge is based on simplifying complexity; we have to look at the complexity of a business in much greater depth than just audio-visual solutions to find the true business requirement. As business advisors we must work as a team from the conceptual stages in a project to ascertain the needs and problems of a client to provide a completely joined up solution. For your part as the client, you must allow us to dig this deep into your businesses. This in turn this allows the design team to devise simple, cohesive and manageable solutions to your business needs.

A final thought: consultants are often accused in many instances of telling clients what they already know about themselves. As a client ask yourself,

“Can you look inward enough with your own people to create a solution in your working practices that will radically move the business forwards?”

Find out more about find what you need with SMART Technologies’ “‘Eleven lessons on achieving the broad deployment of collaboration technologies in the workplace”.

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When we read Alexandra Levit from @IntuitQuickBase‘s article on the six types of change resisters, we couldn’t resist adapting it for collaboration technologies. Devised by Dana Brownlee, founder of Professionalism Matters (a company that trains groups to boost team productivity in the workplace), we found that a lot of these types resonate when it comes to new technology. When you’re implementing a new collaboration technology infrastructure, it’s important to create advocates within your business – but some people will always take to it faster than others. Do you know these types of change resisters?

1. The ‘Positive’ Change Resister

In meetings they can seem to be pro-change, but they are often quick to couple their agreement with dissent.

I’m sure the technology is easy to use and I’m fully onboard, but I’m just wondering what we should do about x process that we’ve always done this way?

The positive change resister can be good at highlighting the issues others might be feeling. To minimise the disruptive impact, Dana Brownlee suggests asking each person to write their top concern about the change on a card and getting everyone to pass them to the front of the room for review and discussion. “The key is to encourage those who might complain outside the session to instead voice their concerns in a more constructive fashion.”

The ‘Unique’ Change Resister

 

This is the person who feels that their situation is different. Maybe they’ve been there longer and aren’t looking to update their skills – they’ve usually shown this side of their personality before. Make sure you clearly explain how the change impacts everyone and can benefit anyone.  The success of collaboration technologies relies on everyone engaging with them.

 The ‘Let Me Be Last’ Change Resister

Otherwise known as procrastinating, or occasionally just downright stubborn. Setting deadlines for the change to make everyone ‘take the leap’ at once is what Dana Brownlee suggests – this way it becomes a decisive move rather than a gradual push.

The ‘We Need More Time to Study’ Change Resister

They haven’t been won over by the benefits. They want to study, train, think more. As with the above, setting a deadline and carrying them over it will win this resister over – the technology speaks for itself.

The ‘Cost Justifier’ Change Resister

This resister is focused on the cost justification or ROI for the change.

Luckily we’ve got our handy ROI calculator which should help – but pointing them towards the other benefits is also useful. Improving productivity and even client relations may not have a tangible ROI, but this is a long-term investment.

The ‘Incremental Change’ Resister                          

One step further down the line than the ‘We need more time to study’ resister, this person is happy to dip their toe but doesn’t want to commit. They probably won’t use the technology to its full but they’ll dabble with a couple of features, hoping to avoid full implementation. As with the above, setting a deadline and eliminating any ambiguity about how processes will work from then on will bring this resister along with the rest of the team.

For advice on implementing broad deployment of collaboration technology and creating advocates, have a look at SMART Technologies’ 11 lessons.

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Tekla BIMsight on SMART BoardTekla BIMsight has been integrated with SMART Technologies’ SMART Boards - and this collaboration has created a whole world of possibilites for BIM. Working with Freestorm visual collaboration solutions,  this fantastic integration makes it easier for teams to engage. The software is free – and remote workers can take part on their own touchscreens.

BIM Manager Tero Järvinen from the Finnish HVAC consultancy company Granlund has reviewed his first experience with Tekla BIMsight and SMART Technologies’ SMART Board on his BIM blog (in Finnish):

I rarely feel I have something new at hand. Now I got the same feeling as when testing augmented reality related stuff.

He found the touch gestures of Tekla BIMsight and the interactive whiteboard intuitive. The only thing he wasn’t immediately able to do was pan, but eventually found the way to do that as well – it’s easiest with a V formed with the index and middle finger of your hand.

Järvinen thinks a SMART Board is fundamental to truly model-based design and coordination interactively between all designers.

It’s an accessory for every construction site – as soon as contractors realise it.

Find out more with Tekla BIMsight’s original article and find out more about SMART Boards and Freestorm.

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From Adobe Connect to Zapier, we bring you the A-Z of collaboration apps:

Need some more productivity apps and collaboration apps for the iPad? Need some apps for FMers on the move? Let us know which are your favourites in the comments!

 

 

 

 

 

 

 

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Touchscreen technologyThe BBC’s Spencer Kelly gave us a lot to look forward to with his short video on up-and-coming not-quite-touch technology.

Capacitive touch (which recognises more than one finger input) has already shown itself a popular feature of the smartphone market.

With Disney’s Touché showing how clever this technology can be, perhaps it’s not long before we can forget fingerprint marks on our screens and command a room with a swipe of a finger.

Could we be seeing 3-dimensional touchscreen technology as early as 2014?

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Exploring Innovation

Exploring Innovation is the number one event for facilities management professionals and technology leaders not only to gather and discuss, but also to look and interact with the future of the workplace.

This isn’t your typical conference, this is a hands-on approach to encourage connections between ideas, products and people.
Inspire new ways of thinking about the workplace. Apply here to attend - the event will take place at the Royal College of Art’s Henry Moore gallery on Thursday 2nd May 2013, Royal College of Art, London.

As a VIP delegate get involved: look, touch and get a feel of the way the working world is changing first hand.

Exploring Innovation

Take a journey through nine themed pods to be exposed to new ideas and innovations for the workplace – and be one of the first audiences to see the new SMART Room System™ for Microsoft Lync.

This is a totally unique experience – and has been oversubscribed in the past. Want to know more? Take a look at the photographic tour of last year’s event!

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